Refund policy
Thank you for shopping with Driftura. We want you to love your eye massager. If something isn't right, here's how returns work.
Where we ship
Driftura ships to United States addresses only. This policy applies to orders shipped within the US.
Return window
You have 30 days from the date of delivery (not the date of order) to request a return. Requests made after 30 days cannot be accepted. To start a return, email support@driftura.com with your order number and the reason for return. We will respond within two business days with return instructions and a return address. Please do not ship the product back before receiving these instructions, as unauthorized returns may not be processed.
Hygiene policy
Because the Driftura eye massager makes direct contact with the eye and facial area, we cannot accept returns on opened or used units except in cases of confirmed manufacturer defect. To be eligible for a refund, the device must be returned unused, in its original packaging, with all included accessories (USB-C cable, travel pouch, user guide, and outer box). Returns that arrive opened, used, or with missing accessories will be refused and shipped back to the customer at the customer's expense.
Return shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a tracked shipping service. We are not responsible for items lost or damaged in transit on the way back to us.
Damaged or defective products
If your Driftura arrives damaged or develops a manufacturer defect within 30 days of delivery, email support@driftura.com with your order number, a description of the issue, and clear photos or a short video showing the problem. Once verified, we will ship a replacement at no cost or issue a full refund including original shipping. For defects discovered after the 30 day window, see our warranty page.
Refund timing
Once we receive and inspect your returned product, we will notify you by email whether your refund is approved. Approved refunds are processed within 5 business days and credited back to your original payment method. Depending on your bank or card issuer, the refund may take an additional 5 to 10 business days to appear on your statement.
Non-returnable situations
The following are not eligible for return or refund:
- Items returned more than 30 days after delivery
- Opened or used devices, except in cases of confirmed manufacturer defect
- Items returned without prior authorization from support@driftura.com
- Items damaged through misuse, accident, exposure to water, or use with non-approved chargers or cables
- Items missing original packaging or accessories
- Gift cards or promotional items
Cancellations
Orders can be cancelled for a full refund if the request is received before the order ships. Once an order has shipped, our standard return process applies.
Lost or stolen packages
Once a package is marked delivered by the carrier, responsibility transfers to the customer. We are not liable for packages lost or stolen after delivery confirmation. If your tracking shows delivered but you have not received your package, please contact the carrier first, then email us at support@driftura.com so we can help investigate.
Questions
For any questions about this policy or to start a return, email support@driftura.com. We respond within two business days